Message: Return type of CI_Session_files_driver::open($save_path, $name) should either be compatible with SessionHandlerInterface::open(string $path, string $name): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice
Message: Return type of CI_Session_files_driver::close() should either be compatible with SessionHandlerInterface::close(): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice
Message: Return type of CI_Session_files_driver::read($session_id) should either be compatible with SessionHandlerInterface::read(string $id): string|false, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice
Message: Return type of CI_Session_files_driver::write($session_id, $session_data) should either be compatible with SessionHandlerInterface::write(string $id, string $data): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice
Message: Return type of CI_Session_files_driver::destroy($session_id) should either be compatible with SessionHandlerInterface::destroy(string $id): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice
Message: Return type of CI_Session_files_driver::gc($maxlifetime) should either be compatible with SessionHandlerInterface::gc(int $max_lifetime): int|false, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice
You might be able to get compensation under EU law if your flight either:
left from the UK, the European Union (EU), Iceland, Norway or Switzerland
was with a European airline and landed in the UK, the EU, Norway or Switzerland, no matter where you were flying from
Check what the airline should give you if your flight's delayed
If your flight’s delayed for long enough, your airline has to give you:
food and drink
access to phone calls and emails
accommodation if you’re delayed overnight - and journeys between the airport and the hotel
How long the delay has to be depends on the distance of the flight and the countries it's flying between. You can check the FLIGHT DISTANCE.
Flight distance
How long the delay has to be
Less than 1,500km
2hours
Over 1,500km and within the EU
3hours
Between 1,500km and 3,500km and between EU and non-EU countries
2hours
More than 3,500km and between EU and non-EU countries
4hours
The airline might give you vouchers to get these things at the airport. Ask someone who works for the airline if you’re not offered any help.
If they don’t give you help at the airport, keep receipts for expenses and try to claim from the airline later. Airlines only pay for ‘reasonable’ expenses - you are unlikely to get money back for alcohol, expensive meals or luxury hotels.
If your flight’s delayed for 3 or more hours
You’re entitled to get compensation if the flight arrives more than 3 hours late and it's the airline’s fault - for example, if they didn’t get enough bookings or there was a technical fault.
You’re unlikely to get compensation if the delay was because of something outside the airline’s control, like bad weather or a security risk.
If you’re on a non-EU flight which connects to an EU flight, you can usually get compensation if:
you booked both flights as a single booking
you were delayed for more than 3 hours
the delay was the airline’s fault
For example, if you were flying from London to Melbourne, with a stopover in Dubai, and your connecting flight was delayed or you couldn’t board the plane, you’d still be covered.
You’re entitled to a set amount of compensation depending on:
the distance of your flight - check your flight distance
the length of the delay - how late you are getting to your destination
whether you're flying to an EU or non-EU destination
Delay to your arrival
Flight distance
Compensation
3 hours or more
Less than 1,500km
€250
Between 1,500km and 3,500km
€400
More than 1,500km and within the EU
€400
3-4 hours
More than 3,500km, between an EU and non-EU airport
€300
4 hours or more
More than 3,500km, between an EU and non-EU airport
€600
You have to claim from the airline to get compensation. Search their website or call their customer services department.
If your flight’s delayed for 5 hours or more
You don’t have to take the flight if it’s delayed for 5 hours or more. It doesn’t matter whose fault the delay is or the distance of the flight.
If you don’t take the flight
The airline legally has to give you all of the following:
a full refund for the flight
a full refund for other flights from the airline that you won’t use in the same booking, eg an onward or return flight
if you’re part-way through a journey, a flight back to the airport you originally departed from
Talk to someone from the airline as soon as you decide you don’t want to take the flight.
If you do take the flight
You can claim up to €600 in compensation if the delay is the airline’s fault - depending on the distance and destination of your flight, and how late it arrived. It might have been your airline's fault if there was a technical problem, or they overbooked.
You’re unlikely to get compensation if the delay was because of something outside the airline’s control, like bad weather or a security risk.
If your flight is cancelled
You have the legal right to either:
a full refund - including other flights from the airline that you won’t use in the same booking such as onward or return flights
a replacement flight to get you to your destination
if you’re part-way through a journey and you don’t want a replacement flight, you also have a right to a flight back to the airport you originally departed from.
Ask for a refund or replacement at the airport if you can. If not, you can claim from the airline later.
You also have a legal right to:
help with costs - if the cancellation delays you 2 or more hours
compensation - if you’d be delayed 2 or more hours by the replacement flight offered and you were given less than 2 weeks' notice
If you get a replacement flight
If you have to wait long enough for your replacement flight, the airline legally has to help you with things you need. This includes:
food and drink
access to phone calls and emails
accommodation if you’re delayed overnight, as well as journeys between the airport and the hotel
How long the delay has to be depends on the distance of the flight and the countries it's flying between. You can check the flight distance on the WebFlyer website.
Flight distance
How long the delay has to be
Less than 1,500km
2hours
Over 1,500km and within the EU
3hours
Between 1,500km and 3,500km and between EU and non-EU countries
2hours
More than 3,500km and between EU and non-EU countries
4hours
The airline might give you vouchers to get these things at the airport. Ask someone who works for the airline if you’re not offered any help.
If they don’t give you help at the airport, keep receipts for expenses and try to claim from the airline later. Airlines only pay for ‘reasonable’ expenses - you are unlikely to get money back for alcohol, expensive meals or luxury hotels.
Claim compensation
You’re legally entitled to get compensation if the delay is the airline’s responsibility and either:
the replacement flight delays your arrival by 2 or more hours
your flight was cancelled less than 14 days before departure
The amount of compensation you’re entitled to depends on:
the departure and arrival times of the rescheduled flight
If your flight was cancelled less than 7 days before departure:
Flight distance
Departure and arrival times
Compensation
Less than 1,500km
Departure - at least 1 hour earlier than booked flight
Arrival - up to 2 hours later than booked flight
€125
Arrival - at least 2 hours later than booked flight
€250
1,500km to 3,500km
Departure - at least 1 hour earlier than booked flight
Arrival - up to 3 hours later than booked flight
€200
Arrival - at least 3 hours later than booked flight
€400
More than 3,500km
Departure - at least 1 hour earlier than booked flight
Arrival - up to 4 hours later than booked flight
€300
Arrival - at least 4 hours later than booked flight
€600
If your flight was cancelled between 7 and 14 days before departure:
Flight distance
Departure and arrival times
Compensation
Less than 1,500km
Departure - from 2+ hours earlier than booked flight
Arrival - up to 2 hours later than booked flight
€125
Departure - from 2+ hours earlier than booked flight
Arrival - 2+ hours later than booked flight
€250
Arrival - 4+ hours later than booked flight
€250
1,500km to 3,500km
Departure - from 2+ hours earlier than booked flight
Arrival - up to 3 hours later than booked flight
€200
More than 3,500km
Departure - from 2+ hours earlier than booked flight
Arrival - 3 to 4 hours later than booked flight
€400
Arrival - 4+ hours later than booked flight
€400
More than 3,500km
Departure - from 2+ hours earlier than booked flight
Arrival - up to 4 hours later than booked flight
€300
Arrival - 4+ hours later than booked flight
€600
Claim from the airline to get compensation or use your own travel insurance if it covers cancellations.
Claim from the airline
Contact the airline – this needs to be the airline operating the flight, even if you booked it through another airline. The airline’s customer services department will usually help. Be ready to give all your flight details and booking reference numbers.
Write your claim – say what went wrong and what you want the airline to give you. The Civil Aviation Authority has information about how to write a good claim and you can download a template letter from the Which? website. Include copies (not originals) of your tickets and any receipts.
Keep records – keep copies of your claim and any response from the airline. Take notes if you speak to anyone from the airline - this could be useful if you decide to take your claim further.
If you’re not getting anywhere
You can report your issue to the Civil Aviation Authority (CAA) if the airline doesn’t give you what you’re entitled to.
PACT (the CAA's Passenger Advice and Complaints Team) will only consider your complaint if the airline or airport involved is not a member of an approved alternative dispute resolution (ADR) body.
Where you’re flying from
Where you’re flying to
Airline
Who to contact
UK
Anywhere
Any airline
Use the form on the Civil Aviation Authority (CAA) website
Somewhere in the EU, Iceland, Norway or Switzerland (not the UK)
